Make sure your actual phone service provider is the one reactivating your phone.
I asked for a supervisor and within literally like 2 minutes of us speaking I have service back on my phone. The dude I spoke too was rude about it at first saying that I needed to pay smart pay when I told him I had already he then said well you have to refill your service plan then because the next payment due is in a week and I told him no it says on my account that I have until whatever day to get a new one so activate my phone now please and he kept saying he couldn’t do it. When I called total wireless they had to go into my account and reactivate the service on my phone. The lady told me to call total wireless and they will be able to do it. They can not give you the service back on the phone the only reason it gets shut off is because smart pay will cut the line if it’s not paid therefore the actual service plan from the phone company deactivates because it has nothing to be active too. I contacted smart pay again and the lady I spoke too said that they have nothing to do with service plans. I figured my service would be reactivated because I made that payment. Luckily the prepaid card was just my pay card for work so I went a deposited the money into my bank and paid smart pay that day. I called smart pays customer service line, spoke to an actual human being so I was pretty happy about that haha, the lady told me they couldn’t accept prepaid debit cards as online payment but they could over the phone it might just take a couple days to go through. My phone ended up getting turned off even though my service plan with total wireless wasn’t up and I was confused to say the least. That first months payment came and it wouldn’t take my payment and I couldn’t figure out why. I had an issue with this when I first got everything set up with smart pay and total wireless.
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